Effective Date: 11th May 2026

Thank you for shopping with Hair on Fleek. We are committed to providing premium-quality wigs and hair products, along with a smooth shopping experience. Please read our Shipping, Returns & Refund Policy carefully before placing an order.

Shipping Policy

Order Processing

All orders are processed after payment has been confirmed. Processing times vary depending on the type of product ordered.

Ready-to-Wear Wigs

• Within Accra: Delivered within 24 hours of order confirmation.

• Outside Accra: Delivered the next business day, subject to the courier’s schedule.

Custom Orders

Custom wigs are carefully prepared to meet your specifications.

• Please allow up to 36 hours for production before your order is dispatched.

• Once completed, delivery timelines will depend on your location.

Please note that processing time for custom orders is separate from delivery time.

Delivery

We currently deliver across Ghana through trusted delivery partners.

Delivery times may occasionally be affected by:

• Public holidays

• Adverse weather conditions

• Courier delays

• Unforeseen circumstances beyond our control

We will always keep you informed should any delays occur.

Returns Policy

Due to the nature of our products and for hygiene reasons, we only accept returns under specific circumstances.

You may request a return if:

• You received the wrong item.

• The item arrived damaged.

• The item has a verified manufacturing defect.

To qualify for a return:

• You must notify us within 48 hours of receiving your order.

• The item must be unused, unworn, unwashed, uncut, and unaltered.

• The product must be returned in its original packaging with all tags attached.

• Proof of purchase or your order confirmation must be provided.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges for:

• Wigs that have been worn or installed.

• Hair that has been cut, dyed, bleached, washed, curled, straightened, or chemically treated.

• Custom-made wigs produced to your specifications (unless the item is defective or incorrectly supplied).

• Clearance, promotional, or discounted items.

• Gift cards.

Refund Policy

Refunds are only issued when:

• We are unable to fulfill your order.

• A returned item has been inspected and approved.

• We supplied the wrong product, and a replacement is unavailable.

Once your refund has been approved, it will be processed using your original payment method within a reasonable processing period.

Please note that processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the error was on our part.

Exchanges

If you receive a defective, damaged, or incorrect product, we will gladly replace it where stock is available.

To request an exchange, contact us within 48 hours of delivery and provide:

• Your order number.

• Clear photographs of the product.

• A brief description of the issue.

Our team will review your request and respond as quickly as possible.

Return Shipping

Where a return has been approved:

• Customers may be responsible for return shipping costs unless the return is due to an error on our part.

• We recommend using a reliable and trackable delivery service when returning items.

Hair on Fleek cannot be held responsible for items lost during return transit.

Need Assistance?

If you have any questions regarding shipping, returns, or refunds, please contact us.

Hair on Fleek

Email: hello@haironfleekgh.com

Phone/WhatsApp: 0536754992

Business Address: Anyaa market, Opposite the Goil Service Station